Privacy Policy

Modern Amenities LLC ("we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you:

• Visit our website (the "Site")
• Submit the contact or partnership enquiry form
• Chat with our AI chat assistant
• Communicate with our team by email, phone, or SMS text message
• Opt in to receive SMS text messages from us

By using the Site, you consent to the practices described in this Policy.

a. Information You Provide Directly

Contact and Enquiry Information:

Your name, email address, phone number, company or property name, property type, number of locations, and any message or details you submit through the contact form or chat assistant.

b. Chat Assistant Conversations

When you use the chat assistant, we store the conversation, including anything you type and any contact details you share, so our partnerships team can follow up and so we can improve the assistant.

c. SMS and Mobile Information

When you opt in to receive SMS text messages, we collect your mobile phone number and your consent to receive such messages, along with your opt-in date and method of consent.

d. Information Collected Automatically

When you access the Site, we may automatically collect:

• Technical Information: IP address, browser type, device type, operating system
• Usage Information: Pages visited, time spent on pages, referring pages, and time stamps

e. Cookies and Similar Technologies

We use cookies and similar technologies to remember preferences, analyze traffic, and measure marketing performance. See "Cookies and Tracking Technologies" below.

f. Information from Third Parties

We may receive information from service providers, such as form and scheduling providers and analytics platforms, that helps us operate the Site.

• Respond to your enquiry and arrange a site assessment
• Route your enquiry to the right member of our partnerships team
• Send SMS text messages related to your enquiry, if you opted in (you may opt out at any time)
• Operate, maintain, and improve the Site and the chat assistant
• Analyze Site usage to understand what visitors are looking for
• Detect, investigate, and prevent fraud, abuse, or security incidents
• Comply with legal obligations

a. Consent

By providing your mobile phone number and opting in to our SMS program, you expressly consent to receive recurring automated text messages at the phone number provided. Consent is not a condition of using the Site.

b. Message Types and Frequency

You may receive messages related to your enquiry, including confirmations, follow-up from our partnerships team, and appointment reminders. Message frequency varies based on your interactions with us.

c. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges from your wireless carrier.

d. Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You will no longer receive SMS messages from us unless you re-subscribe.

e. Help

For help with our SMS program, reply HELP to any message or contact us at support@modern-amenities.com.

f. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from your mobile carrier and is not guaranteed.

g. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to provide our SMS messaging services through aggregators and providers of text message services.

a. Service Providers

We share information only with service providers who process it on our behalf, such as hosting providers, form and chat platforms, analytics vendors, and SMS or email communication providers, under confidentiality obligations.

b. Legal Requirements

We may disclose information to authorities when required by law, subpoena, court order, or to protect rights, property, or safety.

c. Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

d. With Your Consent

We may share your information for other purposes with your explicit consent.

We do not sell or rent your personal information.

We use reasonable technical and administrative safeguards to protect your information, including encryption of data in transit, access controls limiting data access to authorized personnel, and regular review of our security practices.

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to respond to your enquiry, provide the Site, and comply with legal requirements, resolve disputes, and enforce our agreements. Identifiable data is deleted from active systems within 30 days of a verified deletion request. Some data may be retained longer where required by law.

a. Universal Rights (All Users)

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal exceptions)
• Portability: Request your data in a structured, commonly used, machine-readable format
• Opt-Out: Stop receiving communications and withdraw consent at any time
• Object: Object to certain processing of your data

b. California Privacy Rights (CCPA/CPRA)

California residents have additional rights:

• Right to Know: Request detailed information about what personal information is collected and how it is used
• Right to Delete: Request deletion of personal information
• Right to Opt-Out of Sale/Sharing: We do not sell your data or share it for cross-context behavioral advertising
• Right to Correct: Request correction of inaccurate information
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights

c. Virginia, Colorado, Connecticut, and Utah

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA) have similar rights, including access, correction, deletion, and data portability, and the right to opt out of targeted advertising, sale of personal data, or profiling. We do not engage in targeted advertising, sale of personal data, or profiling.

d. Other State Rights

If you reside in a state with comprehensive privacy legislation not listed above, please contact us to understand your specific rights under your state's law.

Contact Methods:

• Email: privacy@modern-amenities.com
• SMS Opt-Out: Reply STOP to any SMS message

What to Include in Your Request:

• Your full name and contact information
• Description of the right you wish to exercise
• Your state of residence (for state-specific rights)
• Sufficient information to verify your identity

Verification Process:

To protect your privacy, we must verify your identity before fulfilling requests. We may ask you to provide information matching what we have on file or respond to a verification email.

Response Timeline:

• 30 days for most requests
• 45 days for complex requests (we will notify you of any extension)

a. Types of Cookies We Use

• Essential Cookies: Required for site functionality (form submission, security)
• Analytics Cookies: Help us understand how visitors interact with the Site
• Functional Cookies: Remember your preferences and settings

b. Third-Party Cookies

We may use third-party analytics and marketing tools, such as Google Analytics and Meta Pixel, that place cookies on your device. These third parties have their own privacy policies.

c. Your Cookie Choices

You can control cookies through your browser settings or industry opt-out tools such as the Network Advertising Initiative. Note that disabling essential cookies may prevent parts of the Site from working correctly.

Some browsers include "Do Not Track" (DNT) signals. The Site does not currently respond to DNT signals. We will update this Policy if we implement DNT response mechanisms in the future.

The Site is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us for deletion at privacy@modern-amenities.com.

The Site operates within the United States. If you access the Site from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using the Site, you consent to this transfer.

We may update this Policy periodically. We will notify you of material changes by posting a notice on the Site and updating the "Last Updated" date. Continued use of the Site after changes become effective signifies acceptance.

Questions about this Policy or our privacy practices?

Modern Amenities LLC — Attention: Privacy Officer — Email: privacy@modern-amenities.com

Response Time: We will respond to privacy inquiries within 10 business days.

California Residents:

If you have concerns about our privacy practices, you may contact the California Attorney General: California Department of Justice, Office of the Attorney General — 1300 I Street, Sacramento, CA 95814 — Phone: (916) 445-9555 — Website: oag.ca.gov

Other States:

Contact your state's Attorney General or consumer protection office for privacy-related complaints.